Customer Care

BASIC BROS

Customer Care

Payment

Basic Bros receives online payments with Visa / Dankort, Visa, Mastercard, American Express.Payment will be deducted from your account when the physical item is shipped unless agreed otherwise. All amounts are in DDK and inclusive of danish VAT Basic Bros uses a secure payment server that encrypts all information with SSL protocol, which means your data is secured and cannot be read by a third party. Basic Bros' own website also uses encryption with SSL protocol.


Delivery

Delivery time for your order is 1-5 business days. Total purchase over 600 DDK is shipping free. Basic Bros uses GLS / DAO as shipping partners. 

You will always receive a track-and-trace number, so you can follow your package. 

Delivery of goods from Basic Bros are deemed to have occurred when the customer has received the goods. 

The stated delivery date is indicative and may therefore be waived in special cases


Return Policy

A full return of 14 days is given on goods purchased on Basic Bros.dk. The 14 day period starts on the day the order is delivered to the customer's address or package store. Any return costs will be borne by the customer.

Request for cancellation must be notified to us no later than 14 after the delivery and be received within 14 days after we are informed of your use of the withdrawal

Any wish for the right of withdrawal must be sent to hello@basicbros.dk. The mail must make clear of your wish for the right of withdrawal.

Product status when returned.

You are responsible for the deterioration of the value of the product due to handling other than what is necessary to determine the nature, characteristics and function of the item. This means that you must try the item in the same way as if you were shopping in a physical store. If the item is tested in addition to what is described above, it is considered as used and of impaired value. This means that, in case of withdrawal of the purchase, you receive a small amount or none of the purchase amount returned. It is up to Basic Bros to assess the condition of the product.

You are required to keep the original packaging, in case of any claims or damages. The goods must be returned in original packaging. This also applies to any information labels that are on the item.


Complaints

A 2 year warranty is granted on products in accordance with Purchasing Act. Complaints concerning fault or deficiency must be notified to Basic Bros, no later than 2 months after you have discovered the fault. It is your duty to indicate, on request, how the fault or deficiency or defect is and has happened. If you notice a fault or deficiency, please write to hello@basicbros.dk

The complaint waives for improper or unusual usage of the product. Upon return, the company must be contacted on above email:


Basic Bros

Vordingborggade 82, 5 tv 

2100 Copenhagen 


Complaints will not received, if these are sent on demand.


Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.


GPDR

We do not resell personal information and do not disclose your personal information to others. The information are registered in our customer directory and you can delete your information at any time.

In order for you to make a purchase with Basic Bros, we need the following information: NAME, ADDRESS, PHONENUMBER and EMAIL


We make the registration of your personal information for the purpose of delivering the item to you and giving you any notices. When collecting personal information through our website and we ensure, it is a done by giving your explicit consent, so that you are informed of exactly what information is collected and why. As registered with Basic Bros, you are always entitled to renounce the registration. You also have the right to insight of what information is registered about you. These rights are in accordance with the Dansih Personal Data Act. Inquiries due to the subject must be sent to hello@basicbros.dk


Cookies

At www.basicbros.dk, cookies are used to optimize the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time.

The website is owned and operated by Basic Bros


Basic Bros

Vordingborggade 82, 5 tv

2100 Copenhagen

Phone: +4522775329

CVR/VAT: 39317915